Support & purchases

Journal Insight is $14.99 US, paid once for the journal selected at checkout. It includes deeper history, trend and comparison views, and that journal’s Yearbook. Journal Yearbook is $4.99 US when purchased separately and includes the curated PDF keepsake and accessible text companion, without the insight unlock. Apple shows the applicable local price before payment.

A purchase remains attached to its selected journal. New or future journals have their own optional unlock. There is no automatic renewal, and you don’t need both purchases for the same journal.

Themes, daily actions, unlimited entries, typing, Pencil ink, photos, mood, iCloud sync, search, widgets, reminders, and full export of your journal and original media. Your original records remain yours even without a paid unlock.

Use the same Apple account and allow iCloud to finish syncing your journals. Open the original journal you bought the unlock for, then use “Restore Purchases for This Journal” in its purchase options. Restoration applies the verified purchase to that journal; it does not transfer it to a new journal.

If a purchase is pending approval, wait for approval and restore from the original journal. If access is still missing, contact support with the app version, the selected journal’s year and the Apple purchase date. Please don’t send private entries, photos or payment-card details.

Apple handles payment and refund requests. Visit Apple’s Report a Problem to request a refund. A verified refund may remove paid access; it does not delete your writing, drawings or original media. Core journaling and full export stay free.

No. Journal insights and yearbooks are computed on your device using locally available records. Choose the entries, ink, photos and summary sections you want to include. You decide whether to save or share the finished PDF or text version through the system share sheet.

The native app stores records on your device and syncs through your private iCloud database when available. No separate JournalPlus account is required. Check that both devices use the same iCloud account and that iCloud is available, then allow time for syncing. Locally stored entries can be read and edited offline; sync and purchase verification require the relevant services.

The native app starts fresh. Existing history stays in the original app; there is no Firebase history import or automatic migration. Keep access to the original app and its records while you decide how to retain your history. Contact support if you need help with the legacy app.

In the native editor, typing and Pencil ink share one page. Select a drawing tool to leave ink, or choose Scribble when you want handwriting converted to text. Draw with Finger is optional for finger drawing. Save your entry, then open it again to continue on the same page.

The legacy Privacy Policy and legacy Terms of Service remain available. Those notices describe the original app. The new native app uses the optional one-time journal purchases described here.